Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees' technical concerns. Whether it's fixing a fault or fulfilling a request, you're the one who gets things done.
YOUR MISSION
- Remote first level IT Support for colleagues across all business lines and geographies.
- Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
- Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
- Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
- Maintain a high level of customer satisfaction by providing quality assistance.
- Manage access and administration using Identity and Access Management systems and other tools.
- Continuously develop your knowledge about IT services, business processes, and technical skills.
- Contribute with valuable ideas to enhance our IT systems and processes.
YOUR PROFILE:
- Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience.
- Experience with the Microsoft 365 applications, Citrix, Windows 10/11, and Windows Server.
- Hands-on experience with ticketing systems like ServiceNow, Jira-SM,
- Proficiency in ITSM processes and tools and ITIL certification.
- Understanding of Computer Systems, Mobile Devices, Business Apps, and Tech Products
- Excellent customer service skills - solve problems effectively while creating positive user experiences.
- Quality awareness and prioritization skills - efficiently manage tasks with a keen awareness of quality.
- Excellent spoken and written English; German knowledge would be big a plus.
ANGST+PFISTER DNA:
The Angst+Pfister Group has been a leading development and production partner for industrial components for over 100 years. As a globally active product and materials specialist, Angst+Pfister serves customers - particularly in Europe, USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.
YOUR BENEFITS:
- You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
- You can work remotely or in our office in Milan.
- You work in a well-established company that serves a broad range of clients across different industries.
- You are part of a young, dynamic team in an international environment and have individual career opportunities.
This role is aimed at professionals enrolled in the mandatory placement as a protected category (dlgs. 68/99).
*Please note that we can only consider applications in English for this position.
